Frequently Asked Questions about GunsExpress
| Table of Contents Consumer Related Questions:
Retail Side (FFL Retailer) Related Questions:
Supply Side (Gun Distributor) Related Questions:
Consumer Related FAQWhen buying with GunsExpress™ who is the actual seller?The FFL retailer, where you are at completing transfer, is the seller. GunsExpress acted as the salesman for the FFL retailer. Back to TopConsumer Related FAQI've changed my mind, can I return the gun I just bought?No. All sales are final this is the official policy. But, in some cases, you may be allowed to return the guns, provided the suppler agrees to accept it back and you pay GunsExpress the return shipping cost and a cancellation fee of 15% of the gun or $50, which ever is greater. Back to TopConsumer Related FAQIf there is a defect in the gun, can I return/exchange the gun?Defects are handled directly by the manufacturer and based on their respective policies. GunsExpress and the FFL retailer are not responsible for defects in the guns sold. Returns and exchanges can only be authorized by the manufacturer. Consumer Related FAQCan I dispute the charges for the gun with my credit card issuer and get a credit?Terms of sale are no refunds and guns are sold as-is. Disputing the charge to force a return will not be successful. Back to TopConsumer Related FAQI'm an 01 FFL Dealer, can I receive the gun directly?Yes. We will instruct you of where to send a copy of your FFL license in proper form, and the firearm will be shipped directly to you. Back to TopConsumer Related FAQDo I have to pass a background check with the GunsExpress™ program?Yes, absolutely. If you are an individual buyer (non 01 FFL holder) then you must undergo a background check and satisfy all regulatory requirements in your locality for interstate/intrastate firearm transfers. Warning! Buyer Beware - If you fail to pass the required background check or other requirements to lawfully complete the transfer of the gun to you, you will forfeit the gun. This means you will not get a refund, and you do not get to keep the gun. This is an absolute rule and federal law. The FFL retailer will make no exceptions. If you try to get someone else to receive the transfer in your place, this is against the law and the FFL retailer must notify federal authorities. If you are not 100% sure that you can pass the background check and other requirements, please do you use GunsExpress to purchase guns. Back to TopConsumer Related FAQI couldn't pass the background check, do I get a refund or some credit?No. Buyer beware! I you fail the background check, you LOSE your gun. There are NO refunds, credits, or adjustments. The gun becomes forfeited. All buyers must pass a background check and comply with all regulatory requirements in their locality to complete a proper transfer. Buyer, please be 100% sure that you can pass a background check before buying with GunsExpress. Back to TopFFL Retailer Related FAQHow do I participate in GunsExpress™?Membership is totally free. As an FFL retailer (01 FFL dealer in firearms) you are an essential part of our business and your membership is welcomed. To join, please click here. If you just want more information, complete the form at the bottom of the services page. If you are a member of Guntopia's FFLdealerNet™ you are automatically enrolled and eligible in the GunsExpress program. To go to Guntopia's FFLdealerNet™ sign-up page, click here. Back to TopFFL Retailer Related FAQHow do I get the sales?Once you are a registered FFL retailer in the GunsExpress program you are automatically included to receive sales generated by GunsExpress™ consumers in your locality. Here are the following ways you may receive sales:
Back to TopFFL Retailer Related FAQDo I have to accept all sales offered to me?No, you always have the right to refuse a sale from the GunsExpress™ program. Guntopia only represents you for getting sales form the Internet. If for any reason you do not want to accept a sale, just let us know right away. You're the boss when it comes to running your business. Back to TopFFL Retailer Related FAQI don't have a computer can I still be part of GunsExpress™?Yes, but it becomes more difficult and costly because our electronic automated systems can't be used, and a manual process must be used to complete the sale. A handling fee of $15.00 is added to cover the additional cost. Back to TopFFL Retailer Related FAQNo inventory cost, selling expenses, plus 100% of the mark-up, is this too good to be true?It's TRUE and REAL. GunsExpress has used creativity and technology to build a system for selling firearms on the Internet that makes it a Win-Win situation for the FFL Retailer, Gun Distributor, and for GunsExpress. So, unique we have received patent pending status from the United States Patent Office. Back to TopFFL Retailer Related FAQHow much is the sales commission to GunsExpress™?The sales commission is only 3% of the sale price of the gun or $25, whichever is greater, paid to GunsExpress from the sale proceeds. There are no monthly membership fees, or add-on fees. Back to TopFFL Retailer Related FAQWho determines the mark-up percentage?As your sales representative, GunsExpress™ will negotiate and set the price within the FFL retailers pricing guidelines. We will try to get the highest fair price to make it worthwhile for everyone in the deal. You have the final say in the deal, if the mark-up is too low, you can always refused the sale. Back to TopFFL Retailer Related FAQWhat is my Responsibility for the Safekeeping of the Firearm During Delivery?If you' re using the virtual showroom inventory, the firearm will be shipped by the distributor with insurance. You are responsible for the firearm once delivery is accepted. This means if the gun gets stolen, lost, or broken you are responsible for replacing the firearm at your own expense. Back to TopGun Distributors Related FAQHow does my company sign-up in GunsExpress™?Complete the registration form and processing will be immediate with a response back to you by email. Back to TopGun Distributors Related FAQDo I have a choice in what firearms are sold in GunsExpress™?Yes. We hope because of the volume at which we intend to sell at, that you will make your full inventory available for sale on GunsExpress™, including limited editions and hot items. Also, this would be a great forum for closeouts and specials for slow moving inventory. Back to TopGun Distributors Related FAQHow do I get my inventory data to GunsExpress™?The best way is in a text file of some sort. We have specialist that can deal with any form of media storage and make it workable. Back to TopGun Distributors Related FAQWho determines the pricing?GunsExpress negotiates or sets the price on the sale with the consumer based on the mark-up criteria supplied by member retailers. The retailer always has the right of refusal on all deals. Back to TopGun Distributors Related FAQWhat are the terms of sale to GunsExpress™?To be determined. Back to TopGun Distributors Related FAQDoes my participation violate anyone's marketing or territory rights?No, you are not selling retail. The FFL Retailer is receiving 100% of the mark-up. GunsExpress is a sales representative for the FFL Retailer using efficiency and technology for internet sales. Back to TopGun Distributors Related FAQWhy should my company be a part of GunsExpress™?Benefits to Firearm Distributors in the GunsExpress™ program:
There is no membership fee or up-front cost to join this unique selling service. Supplier may cancel their participation at any time. A 90 day notice is appreciated, but not required. Back to TopGun Distributors Related FAQWho is responsible for the firearm once it leaves my warehouse?You are to ship the firearm with insurance and signature required. Once the FFL Retailer has accepted (signed) the firearm, the FFL Retailer is responsible. GunsExpress issues the Purchase Order and is ultimately responsible. GunsExpress will pursue recovery from the FFL retailer in the event of a problem. Back to Top |
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